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Frequently Asked Questions

Here you will find answers to some of the most common questions we receive from our clients.

What is SUPERbooked, and how does it help appointment-based companies?

SUPERbooked is a service designed to help appointment-based companies maximize their booking rate. We streamline your scheduling process, follow up with no-shows, rebook cancellations, and help you maximize your time so you can focus on the important part - the client!

What is the difference between a SUPERbooked Campaign and SUPERbooking Assistants?

SUPERbooked offers three different service levels. You can choose from a SUPERbooked Campaign, SUPERbooking Assistants, or run both services simultaneously. Here is how they work:

SUPERbooked Campaign: The campaign kicks off with an offer SMS sent to the leads you provide. From there, our assistants answer incoming inquiries related to the campaign and get your leads booked for a consultation with you! The campaign includes an offer message, legally compliant opt out language, and lead nurturing messages.

SUPERbooking Assistants: If you need help with all your incoming messages, our SUPERbooking Assistants service can help with that. You can purchase this service in addition to the Campaign or a la carté.

Combo Package: If you’ve purchased a SUPERbooked Campaign (only), our SBAs will interact with any leads who were sent the SUPERbooked Offer message. If you purchased one of our SUPERBOOKED SBA Packages, our agents will respond to ALL your incoming messages.

What makes SUPERbooked different from other appointment booking services?

SUPERbooked stands out by focusing on human connections - (No Ai here!) - Our live agents make interacting with your business a breeze for clients and add a warm, personal touch.

We also offer a multi-channel appointment booking experience that seamlessly integrates with platforms like Facebook, Instagram, Google, SMS, and Email.

What type of messages and conversations do you support?

We can support text messages (SMS), Facebook Messenger, Instagram DMs, WhatsApp, Google My Business, and even can place a live-chat widget on your website for direct support!

All of this is housed in a seamless unified inbox experience to help you stay up-to-date with the most important conversations.

You can choose which platforms you want us to engage in and fully customize the way we respond to each.

Do I need to change the calendar I use for booking?

No! We streamline your process by booking directly on your existing calendar with Google, Microsoft Outlook, or Apple iCloud! All appointments will be synced directly to your calendar and booked around existing events.

Can SUPERbooked book appointments for multiple team members?

You can use SUPERbooked for advanced individual or team calendars with custom availability. Whether it is just you taking appointments or your whole team, SUPERbooked can be tailored to fit your needs.

Is it possible to track appointment bookings and customer interactions across all channels in one place?

Yes, our platform provides comprehensive analytics that consolidates data from all channels. You can track appointment bookings, customer interactions, and performance metrics in one centralized dashboard.

Can I control the availability and scheduling preferences?

Absolutely! You have the flexibility to set specific availability and scheduling preferences allowing you to tailor your approach based on the unique characteristics of each platform.

What security measures does SUPERbooked have in place for handling data across multiple channels?

Security is our top priority. We implement industry-standard security measures to safeguard data across all channels, ensuring the confidentiality and integrity of not only your information but also that of your leads.

Can I integrate SUPERbooked with my existing appointment scheduling software?

SUPERbooked can be integrated with Google Calendar, Outlook, and iCloud.

How does SUPERbooked handle time zone differences when booking appointments across various channels?

Our system is equipped to easily handle time zone differences. Our agents offer times in your time zone and will work to find solutions with leads in different time zones. It ensures accurate scheduling and avoids any confusion related to time variations, providing a smooth experience for both you and your customers.

How can I get started with SUPERbooked?

To get started, contact our sales team through our website or provided contact information. We'll guide you through the onboarding process and help you customize your SUPERbooked experience to maximize appointment booking across various channels.

Ready to be fully booked?

Don't let your business slow down! SUPERbooked is designed to help companies boost their booking rate, so you can easily fill your schedule and grow your profits.